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AFTER YOU PLACE YOUR ORDER YOU WILL RECEIVE AN E-MAIL ON HOW TO SEND US YOUR IMPRINT INFORMATION AND HOW TO ACCESS OUR FREE GRAPHICS AND FREE PHOTOS |
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YOUR ORDER: Includes at least two on-line proofs (two when ordering 500 and three proofs on 1,000 or more), use of our FREE clip Art and/or FREE photos. And one of the following options: (A) You tell us what you want on the card, you pick out free clipart and or a photo and we will design your magnet advertisement. Or leave it to us! (B) Send us a copy of what you are using now and we will retype all your print using the same or similiar fonts, place your logo or picture and set up your proof (we may need you to send us your logo or photo). You can also use our free clip art & photos (C) You have print ready art that you designed or was designed for you. We will reproduce it AS IS. Please see below for the proper templates to use and for information on formats you should send your art in. |
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FREE ART/PHOTOS
Your order includes access to over: 2,600,000 pieces of clip art 2,000 fonts and over 1,000,000 premium photos that can be used in your ad. Instructions for accessing are sent to you via e-mail after you place your order Back To Top |
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These are the two layouts to use if you are designing your own card. If you just send us your imprint we will take care of this for you. DOWNLOADABLE TEMPLATE Set Up Instructions  SCROLL DOWN FOR MORE Back To Top |
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Q. What is your delivery time?
A. Each product or service differs but most ship 8 to 10 business days AFTER YOU APPROVE YOUR PROOF (supplied within 24 -36 hours). For planning purposes assume 10 to 15 business days (includes shipping) after proof approval but understand this WILL change by product or service. And we do have rush service availableTOP Q. Do you have information about other advertising products? A. Yes, we sell all imprinted products, wearables, printing, etc. See http://www.crystal-group.com for complete details on how we can help you advertise your company. TOP Q. Do you have art services? A. Yes, we provide free advertising assistance in developing your imprint. In the event you do not have camera ready art we can clean up your art for you. Of course setting up type and placing your camera-ready logo is FREE TOP Q. I have a logo, can you add it? A. Yes, 73% of all imprints we do include the client's logo. When you place your order the confirmation page and an e-mail we send you will tell you how to send us your logo and imprint information. Or we can assist you in developing a logo.TOP. Q. What's Print Ready (also called digital art, camera ready art) art? A. In general it's art that will produce a crisp, clear copy that is at least 300 DPI (dots per inch). It's usually not a GIF or a JPG file used on the internet as this art is only 72 DPI. TOP Q. How do I send you art? A. COMPLETE INSTRUCTIONS WILL BE SENT TO YOU VIA E-MAIL WHEN YOU PLACE YOUR ORDER AS WELL AS BE ON YOUR CONFIRMATION PAGE.TOP Q. Do you sell other imprinted products? A. Yes, we have the ability to imprint or decorate over 450,000 products including wearables. Click here to visit our major promotional product search engine TOP Q. How do I pay for my order? A. We accept MasterCard, Visa, Discover, American Express, Optima, company check or money order. Credit is also extended subject to a credit history check. TOP Q. What's your guarantee? A. We guarantee our work 100% In the event there is a problem or mistake which was made due to our negligence or error, we will make good the corrections entirely at our expense, TOP Q. How do you Ship? A. Our normal shipping method is ground. However, we can ship using Fed Ex, AirBorne, US Post Office or private carrier if there is a need. Shipping charges ARE SHOWN BEFORE YOU FINALIZE YOUR ORDER.TOP Q. Do you have RUSH service? A. We have many products (plastic cards, business card magnets, pens, pencils, mugs, keychains, mugs, etc.) that we can ship within 24 to 48 hours of proof approval. TOP Q. Do you ship worldwide? A. Yes, we can ship worldwide.TOP Q. How do you collect sales tax? A. We collect sales tax on orders shipped within Maryland.TOP Q. What is the minimum quantity I can order? A. Every product has its own minimum. For examples plastic cards are 50 and business card magnets are normally 500 minimum. We do have many products (mouspads, mugs, clothing) that can be ordered in small quantities and delivered in relatively short time frames TOP Q. Do you supply proofs? A. Yes. Each order includes at least two proofs. In fact no order is shipped without an approval and production times quoted do not begin until we receive your OK to print.TOP Q. How can I receive samples? A. For clients we have an established relationship we ship samples. All others please send us a self addressed stamped envelope to the address in our contact information and tell us what you want a sample of.TOP Q. Can you help me design my imprint? A. Yes, Our services include free set up and design. If you need help designing a logo or advertising campaign we can work with you on this but there may be an extra fee for logo design. TOP Q. Do you do custom orders? A. Yes we do. We can do custom designed products of varying sizes and/or shapes. We have overseas factories for those large orders with long lead times. TOP Q. How do I place an order? A. For our on-line products, first choose the product you want, change the quantity to match your needs then press grey button. To check out Press the other grey button. Next fill out the billing, shipping and payment info (NOTE: THIS IS ALL SECURE). You will then be taken to your receipt page where it tells you how to send us art. (also see below). For other orders send an e-mail to us telling us what you want and we will send you a quote back. TOP Q. What quantities do you ship? A. For many of our products we ship the quantities you order. If you pay upfront by credit card you are charged for the amount ordered. There are though exceptions to this due to the manufacturing process where we reserve the right to ship +/- 7% You will be billed only for what's shipped. TOP Q. How do I cancel an order? A. Contact us as soon as possible. You will be charged for all costs incurred up to the time you cancel. There is a minimum charge of $50 to cancel an order that is already placed and work has started.TOP Q. Can I send you a JPG File? A. We can use jpg files for adding pictures on your products at no additional fee as long as they are at least 300 DPI in resolution (a normal internet file is only 72 DPI) and are at least the size of the product you are buying or bigger. If you are using a digital camera, use at least 1472 X 1104 for the best quality though 1280 X 960 MAY work. TOP Q. Can I send you a GIF file? A. GIF files are for use on the Internet and generally do not produce well (if they are at least 300 DPI they may work but are not recommended)TOP Q. What File Formats can you print from? A. See the chart above for a list of file formats we can work with. TOP Q. How Long Before I see my proof? A. We normally turn around proofs with 24 to 48 business hours. If we have to clean up your art this may take longer and you will be notified.TOP Q.Do you imprint before we approve the art? A. No. You approve all imprints before we do the actual production. All our products include at least two proofs.TOP Q. Do these things work? A. All our products are advertising billboards. They are designed to get your name and message out to your target audience. They will work! Our responsibility is to set up an eye catching imprint. Your responsibility is to distribute them to your intended audience.TOP Q. Why should I use you? A. We sell advertising, not product. If you are looking for a cookie cutter approach or want to talk to an order taker there are plenty of places to go. But if you want to work with advertising professionals, then we are for you. Our goal is to work with you and get your message out. We do not sell products, rather we sell advertising on useful items that your clients will use. This is very different than most of the companies you run accross on the Internet and it's what makes us different.TOP Q. What is the biggest reason for orders being delayed? A. Poor art received from our clients. Many of the small and medium sized businesses we work with are not familiar with the print industry. They use "hobby" programs such as Publisher Print Pro, Excel, Word, etc. to do their designs in. Also, we are finding more and more businesses hiring "graphic artists" who are familiar with the Internet but not with the printing industry nor with advertising. Fortunately we can overcome most of the obstacles and come up with superior solutions to our clients advertising needs. TOP Q. Do You Resell? A. No. We pass all the savings directly on to our clients assuring there are no middle-men and extra charges. TOP Q. What size are your business card magnets? A. Our magnets are full business card sized magnets (2 by 3.5 inches). Regarding thickness they vary in size from 20 to 35 mil thickness (25 mil is about 3/4 the thickness of a United States Dime).TOP Q. Can you accept files from a MAC? Q. Can I send you a PDF File? |
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Quotes - The prices for our products as well as shipping can be found listed on each product page. You can check these by following the order form. Note: NO INFORMATION IS SENT TO US UNTIL YOU CLICK ON "SEND ORDER"
Or you can E-mail us for pricing. Include your details and we will get |
